Description:

This courseware is designed to provide trainers with comprehensive workshop materials and resources to improve customer service skills. The courseware focuses on the importance of how to create the WOW experience for customers to enhance their loyalty. The courseware aims to enable trainers to deliver a highly interactive and hands-on workshop for customer service representatives, which will boost the customer experience. 

It is mandatory for every trainer, coach, and facilitator in India whose forte area is Customer Service, Customer Relationship, Sales & Marketing. If you are training Sales and Customer Relationship Executives / Managers, this Courseware will be your best investment.

 

Key Highlights:

• Providing the WOW experience to customers
• Booting customer loyalty
• Improving customer service skills
• Interactive and hands-on approach to training
• Comprehensive workshop materials and resources
• This Courseware is easily customizable.
• This program is ideally designed for 16 hours of training (2 days of workshops).
• The complete content is pre-written for you to have super confidence in the training classroom.

 

WOW Customer Service - Workshop Courseware Outline - The program consists of 5 modules which are as follows -

1. What & Why of WOW
2. The Cost of Losing a Customer
3. Between Hello & Goodbye
4. Agape Customer Relationship™
5. Helping Customers with Difficulty

 

What you will learn:

• Understand the Importance of Customer Service
  Learn about the vital role of customer service in business and why it is essential for customer retention and business success.
• Creating the WOW Experience for Customers
  Identify the different elements that create WOW experiences for customers and how to use them in customer interactions.
• Effective Communication and Active Listening
  Learn about effective communication and active listening skills to resolve customer complaints and handle difficult situations.
• Managing Customer Expectations
  Identify different strategies for managing customer expectations, including setting realistic expectations, delivery of service promises, and managing complaints effectively.
• Building Customer Loyalty and Retention
  Discover tips and techniques for building customer loyalty and retaining customers, following up with customers, and exceeding customer expectations.

 

What you will get in the Workshop Bundle:

1. Icebreaker Activities BUNDLE

2. Ready-made Certificate (editable)

3. Self-Assessment and Feedback Forms

4. Participant Handout/Facilitator Guide - 26 pages (editable)

5. PowerPoint Presentation - 29 Slides (editable)

6. Video Library of 13 Topical & Thought Provoking Customer Service Videos